We have two shipping options for UK mainland and Northern Ireland addresses (exclusions apply)*:
Standard Delivery (3 - 5 working days):
Chargeable on all orders below £75 (including VAT) in value at £3.95
Free of charge on all orders above £75 (including VAT) in value.
Express Delivery (next day service):
Chargeable on all orders at £5.99
*Exclusions: UK address exclusions to this delivery cost structure are as follows:
UK Postcodes AB, DG, FK, HS, IV, KA, KW, PA, PH, ZE: £12.50 (regardless of order value, no free of charge delivery service applies)
UK Highlands & Offshore: £12.50 (regardless of order value, no free of charge delivery service applies)
Channel Islands: £12.50 (regardless of order value, no free of charge delivery service applies)
Isle of Man: £12.50 (regardless of order value, no free of charge delivery service applies)
Other Locations (3 - 5 working days as standard only):
Locations outside those listed above will be liable for increased shipping costs. No order will be shipped without these costs being charged. Prior to shipping you will be contacted by a member of our team to advise the extra charge applicable. Once this charge is paid your order will be shipped.
Click and Collect
Customers may opt to collect from either our Hitchin or Brentford store for free regardless of order value.
We ship smaller items via Royal Mail and usually no signature is required. For larger items we use DPD services and a signature will always be required to complete the delivery.
Order Turnaround Times
Our aim is to despatch all orders received by 1pm on the day of receipt. Please note our despatch and delivery days are on WEEKDAYS ONLY. No order will be despatched or delivered on a weekend, i.e. if you order after 1pm on a Friday your order will be processed on the following Monday. If you order before 1pm on a Friday the earliest your order will arrive will be the following Monday.
Please note that there are certain issues that may delay despatch despite our best efforts which are listed:
While we do our best to maintain our stock levels across the board but from time to time increased demand or our suppliers being out of stock may mean we are unable to keep to our service targets due to a lack of ready stock. We will always call / email to advise of any delays and suggest substitute products (if possible) in these instances.
We have in-house printing facilities sometimes demand on the teamwear department will mean a minimum 48 hour delay in shipping teamwear that requires a player's number, name, initials etc to be applied. We aim to despatch within that timeframe but particularly with late orders this may not be possible, so please make allowances in your order timing.
Please Note That Our Peak Order Times Are From The Start Of August To The End Of October And Due To The Sheer Volume Of Teamwear Orders At This Time We May Experience Delays To Our Normal Schedules. We Appreciate Your Patience And Understanding During This Period And Urge You To Order With An Extended Expectation Of Delivery.