PLEASE NOTE, THE TIMED DELIVERY SERVICES WE OFFER REFER TO THE TIME TAKEN TO DELIVER YOUR ORDER ONCE IT HAS LEFT US. THEY DO NOT REFER TO THE TIME IT WILL TAKE FOR YOUR ORDER TO BE DESPATCHED (WHICH IS DEPENDENT ON FACTORS NOTED BELOW AND ON THE PAGES OF THIS WEBSITE) AND THEREFORE ARE NOT A TIMESCALE FROM THE PLACEMENT OF YOUR ORDER TO DELIVERY.
We have two shipping options for UK mainland and Northern Ireland addresses (exclusions apply)*:
Standard Delivery UK (3 - 5 working days):
Chargeable on all orders below £75 (including VAT) in value at £3.95
Free of charge on all orders above £75 (including VAT) in value.
Express Delivery UK (next working day service):
Chargeable on all orders at £5.99 (including VAT)
*Exclusions: UK address exclusions to this delivery cost structure are as follows:
Channel Islands: £18 (no free of charge delivery service applies)
Isle of Man: £12.50 (regardless of order value, no free of charge delivery service applies)
Other Locations (3 - 5 working days as standard only):
Locations outside those listed above may be subject to a higher rate of carriage. If you wish to check the cost of carriage to your destination prior to placing an order please send an email to firstname.lastname@example.org
Click and Collect
Customers may opt to collect from either our Hitchin or Brentford store for free regardless of order value.
Hertford C&C - All orders placed (and produced in regards to club clothing) prior to Tuesday midday will be sent Wednesday to the nominated club member for distribution thereafter.
West Herts C&C - All orders placed (and produced in regards to club clothing) prior to Tuesday midday will be sent Wednesday to the nominated club member for distribution thereafter.
Leighton Buzzard C&C - All orders placed (and produced in regards to club clothing) prior to Tuesday midday will be sent Wednesday to the nominated club member for distribution thereafter.
We may ship smaller items via Royal Mail and usually no signature is required. For larger items we use DPD services and a signature will always be required to complete the delivery.
Order Turnaround Times
Our aim is to dispatch all orders received by 1pm on the day of receipt. Please note our dispatch and delivery days are on WEEKDAYS ONLY. No order will be dispatched or delivered on a weekend, i.e. if you order after 1pm on a Friday your order will be processed on the following Monday. If you order before 1pm on a Friday the earliest your order will arrive will be the following Monday.
Please note that there are certain issues that may delay dispatch despite our best efforts which are listed:
While we do our best to maintain our stock levels across the board, from time to time increased demand or our suppliers being out of stock may mean we are unable to keep to our service targets due to a lack of ready stock. We will always call / email to advise of any delays and suggest substitute products (if possible) in these instances.
We have in-house printing facilities for fulfilment of all club clothing decoration/ Any orders containing club clothing items are subject to a 7-10 working day lead time, where the order will be dispatched on your chosen courier service following production. Hockey Pro Shop will endeavour to better this lead time, however in the peak times of the season demands this is not always possible.
Please note that all orders will only be dispatched once all items are available, never part dispatched unless you are contacted to state special circumstances
Please Note That Our Peak Order Times Are From The Start Of August To The End Of October And Due To The Sheer Volume Of Teamwear Orders At This Time We May Experience Delays To Our Normal Schedules. We Appreciate Your Patience And Understanding During This Period And Urge You To Order With An Extended Expectation Of Delivery.