Returns & Refunds

We want you to be delighted with your website order. If for any reason you are not 100% satisfied we are happy to offer a refund, exchange or replacement on any item returned to us within 7 days of your receipt of goods, provided they are still in their original packaging, undamaged and in an unused condition.

If you are returning an item because of an error on our part we will be happy to refund all delivery charges incurred. Otherwise you will be responsible for those charges. We are happy to arrange collection in those instances since our commercial rates will probably be cheaper for you than standard Royal Mail services. Please contact website@proshopsport.com to discuss or call 01462 435555.

For any orders which have been damaged in transit, we must be informed within 24 hours of delivery. For any items deemed to be faulty, please inform us within 7 days of receiving the product.

How to return your item(s)

  1. Please email website@proshopsport.com or call 01462 435555 for approval before returning your items.
  2. Please include a copy of your receipt and a brief note outlining the reason for the return.
  3. Please include all of your contact details with the returned product.
  4. You will need to ensure that your return goods are packaged safely. For your protection we recommend that you use a recorded delivery service since we cannot be held responsible for returns which are lost or damaged in transit. As above, we are happy to assist in the return shipping of product.

Your return should be wrapped securely in the same packaging in which you received it, and should be returned to:

Hockey Pro Shop
32 Knowl Piece
Wilbury Way
Hitchin
Herts SG4 0TY

​Please note that all cases of return under claim of fault will be referred to the manufacturing brand and their decision will be final.

Refunds

All refunds will be processed and made within 30 days.

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